Future-ready tech solutions: Samir Kamat, Digisol Systems

Samir Kamat, Head of Systems Engineering, Digisol Systems explains why hospitality needs to adopt technology to maintain operational efficacy

In the ongoing Covid 19 crisis, safety, cleanliness and social distancing are issues that are more important to customers and will remain so until long after the current COVID-19 crisis has ended. However, in such situations technology will continue playing an important role to overcome new challenges and maintaining operational effectiveness. Thus, adapting to new technologies will be crucial. With many Artificial Intelligence and IoT-based solutions that have been introduced to offer betters services to customer, these solutions will require seamless connectivity to function properly. I believe Covid-19 crisis is sure to leave innovation in its wake and adoption of innovative technology will transform the hotel sector even more than once predicted in the past years.

Technology in hospitality

The hospitality industry witnessed numerous changes over the years, with each and every change the industry tries to endear itself to its patrons by personalizing the experience a bit more. The internet has revolutionised almost every aspect of our lives and the hospitality industry too has had to adapt and integrate the ‘new-age’ development into its bouquet of services. Technology is changing travellers’ everyday lives including what they expect from hotels or resorts they stay in. A decade ago, one would have never thought that Wi-Fi would be a key factor in choosing a hotel. A recent study indicates that a free, fast and consistent internet connection is a pivotal decision making factor for the urban guest. Thus, fast, reliable and secured internet is essential today, and hotels should consider this as one of the key factors.

Seamless connectivity is critical

In the age of smartphones and tablets, Wi-Fi has already been established as one of the most basic services, guests expect a strong, stable wireless network as part of the experience. In fact, the ability to offer convenient connections makes a significant impact on customer satisfaction and reviews. Most of the guests prefer staying online throughout the stay. They expect home-like or even office-like Wi-Fi experience. Whether they are using business applications or browsing on social media, guests expect a delightful experience at the end.

Upgrading tech for sound infra

Providing satisfactory Internet access is not just about deploying cables, routers and wireless access points but it is also about addressing the issues of  management, regulation compliance, and providing sufficient bandwidth to numerous  wireless mobile devices. Digisol offers future ready and high end Switching, Structured cabling, Wireless, and FTTH Products. Digisol has digitally empowered more than 20+ hotels across India and our hospitality solutions has helped these hotel bring in customers—and manage increase loyalty factors.