IHCL Goa enhances service standards at GTDC residencies

In an effort to achieve benchmark service standards for Tourism in Goa, the Indian Hotels Company (IHCL) conducted a full day training programme for the staff of Goa Tourism Development Corporation (GTDC) Residencies at Taj Resort & Convention Centre in Dona Paula. The training involved a thorough showcase of IHCL’s signature hospitality and an interactive session with the Learning and Development Team of IHCL, Goa on the current trends and potential learnings of this rapidly evolving industry.

The attendees were chosen on basis of seniority in ranking and experience. The session involved a detailed study of heart of the house departments including Housekeeping, Food and Beverage Service, Food and Beverage Production, Front Office, Engineering and Horticulture. Each Head of Department demonstrated the various techniques and skills used in daily hotel operations and correct use of state of the art equipment for effective time management with bulk requirements. Additionally, each department discussed about the common challenges faced and the various methods practiced to address them.

Speaking on the initiative, Vincent Ramos, Senior Vice President – Goa for IHCL said, “Unlike other states in the country, tourism is the backbone of Goa’s economy with 40% of the population directly or indirectly dependent on it. Hence, it is imperative that we adapt to the changing tourism landscape and match the service expectations of today’s traveller. Goa has immense potential to position itself as the world’s best travel and leisure destination. With a combined and unified effort of all the partners and stakeholders in the industry, I am certain that Goa can achieve exemplary standards in tourism.”

On completing the training, participants were rewarded with certificates and mementos by GTDC’s senior leadership team. In his speech at the closing ceremony, Dr. Ganesh Gaonkar, Chairman, GTDC said, “We are immensely grateful to the IHCL team for extending their resources and support towards enhancing the service standards at GTDC Residencies. Undoubtedly, IHCL is the hallmark of Indian hospitality with a service culture that has been nourished over 118 years and practised across 50 global destinations. This synergy will help Goa to be a model state as per the vision of our Hon’ble Chief Minister, Dr. Pramod Sawant.”

GTDC has over 500 keys spread across the length and breadth of the state in key locations. These properties are primarily used to cater to travellers visiting the paradisiacal state of Goa from across the country.